How can we help?
Booking Stays
How to find and book your perfect vacation home.
Payments & Pricing
Billing, receipts, and security deposits.
Your Account
Manage your profile, data, and security.
Safety & Legal
Guidelines and platform standards.
Popular Questions
How do I check in to my villa?
Check-in instructions are sent 24 hours before your arrival. Your host or caretaker will usually meet you at the property.
What is the cancellation policy?
Our cancellation policies vary by property. You can find the specific policy for your booking in your 'My Bookings' section.
Can I bring more guests than listed?
The maximum occupancy must be strictly followed. Please contact your host if you need to add guests to your booking.
Still need help?
Our dedicated support team is available 24/7 to assist you with any questions or concerns you might have.
Response time is usually within 30 minutes during business hours.