Guidelines
Terms & Conditions
Check-in & Check-out
Check-in: 01:00pm
Check-out: 11:00am
Late check-out / early check-in is subject to availability.
Noise Policy
We love music; however, we love our neighbours' privacy & comfort as well. No loud music is allowed after 9:00pm.
Pool Safety & Hours
Children must not be left unattended around the pool area.
Hours: 8:00am - 8:00pm
Occupancy
The specified number of occupants must be strictly followed to ensure everyone's comfort and safety.
Cleaning & Maintenance
Cleaning is performed daily. Linens and towels are changed every alternate day to maintain our high standards of hygiene.
Smoking Policy
Smoking is strictly prohibited inside the home. Dedicated outdoor spaces are provided for your convenience.
Security Deposit
A security deposit is collected at check-in and refunded 48 hours after check-out, following a property inspection. Compensation for any breakage or lost items will be deducted from this deposit.
Cancellations
The property management holds the right to cancel any bookings under exceptional circumstances if necessary.
Management Support
Our property manager is available to assist with any issues. We kindly ask guests to respect their designated working hours.
By booking a stay with Claro Stay, you agree to abide by these terms and conditions. We strive to provide a safe and comfortable environment for all our guests.